Terms and Conditions of Sale

1. Terms and Conditions of Sale

Last updated: 22 August 2026

1.1 About us

These terms apply when you purchase goods from Jasper’s Treat Shop. Jasper’s Treat Shop is a trading name of Matthew White, a sole trader in England. Our business and correspondence address is 8 Rockwood Crescent, Calder Grove, Wakefield, West Yorkshire, WF4 3DZ, United Kingdom. You can contact us at [email protected] or 07702 443669.

1.2 About these terms

These terms govern purchases made through jasperstreatshop.com. Please read them before placing an order. They do not affect your statutory rights.

1.3 Products

We sell dog treats and related pet products, including toys, leads, bowls and accessories. Product photographs and packaging images are illustrative. Natural treats may vary in size, shape, colour, weight, texture and appearance because they are natural products.

We aim to make product descriptions, ingredient information, composition, analytical constituents, feeding information, allergen-related information and safety information accurate. Where information is supplied by a manufacturer or supplier, we may rely on that information. Always read the physical product label before use, particularly where your dog has known sensitivities or dietary requirements.

1.4 Natural treats and suitability

Natural treats are intended for dogs unless the product page expressly says otherwise. Select a product appropriate to your dog’s size, age, chewing style and health. Dogs should be supervised while eating treats or using chew products, and fresh drinking water should be available.

Treats are complementary feed and are not intended to replace a complete and balanced diet unless the product is expressly labelled as complete feed.

1.5 Orders

Your order is an offer to buy the products in your basket. After you place an order, we will normally send an acknowledgement. A contract is formed when we accept your order, normally by sending an order confirmation or dispatch confirmation, depending on our checkout configuration.

We may decline or cancel an order before dispatch if, for example, an item is unavailable, there is an obvious pricing or description error, payment is not authorised, we reasonably suspect fraud, or we cannot lawfully supply the product. If payment has already been taken, we will refund the relevant amount.

1.6 Prices and payment

Prices shown at checkout are the prices payable for the goods, subject to correction of obvious errors. Delivery charges and any applicable taxes will be shown before you place your order. Payment must be made using a payment method offered at checkout.

1.7 Availability

All products are subject to availability. We may withdraw or change products without notice. If an item becomes unavailable after an order is placed, we will contact you and offer an appropriate solution, which may include a refund.

1.8 Delivery

We currently deliver within the United Kingdom. We use carriers including Royal Mail and Evri. Available services, charges and estimated delivery times are shown at checkout or in our Delivery Policy.

Unless a different period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is made. Delivery estimates are not guaranteed dates unless expressly stated.

1.9 Risk and responsibility

Risk in the goods passes to you when the goods come into your physical possession or the possession of a person you identify to receive them, subject to applicable consumer law.

1.10 Your right to cancel

For goods covered by the Consumer Contracts Regulations, you normally have 14 days after receiving the goods to tell us that you wish to cancel, without giving a reason. You then normally have a further 14 days to return the goods.

Some goods may be exempt from the statutory cancellation right, including goods that are liable to deteriorate or expire rapidly and, where the statutory conditions are met, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. We will not treat an item as exempt merely because we would prefer not to accept a return.

Your cancellation rights are explained in our Returns, Refunds and Cancellation Policy.

1.11 Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for purpose where applicable and as described. If a product is faulty, damaged or not as described, contact us as soon as possible. Your legal remedies may include repair, replacement, price reduction or refund depending on the circumstances and applicable law.

Nothing in these terms restricts your statutory rights.

1.12 Returns of non-faulty goods

Where you exercise a statutory cancellation right, you are responsible for taking reasonable care of the goods while they are in your possession. We may make a deduction from a refund for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law allows.

1.13 Refunds

Where a statutory cancellation applies, we will refund payments due to you in accordance with applicable law, including the basic outbound delivery charge where required. Additional delivery costs arising because you chose a more expensive delivery method than our least expensive standard option are not normally refundable.

Unless we agree otherwise or the goods are faulty, you will normally bear the direct cost of returning cancelled goods. See our Returns Policy for the current process.

1.14 Product safety and recalls

If we become aware of a safety issue affecting a product supplied to you, we may contact you using your order details and provide instructions about stopping use, disposal, return, replacement or refund. Please follow safety and recall instructions promptly.

1.15 Liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liability that cannot legally be excluded under consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase. You remain responsible for following product instructions and selecting products appropriate for your pet.

1.16 Events outside our reasonable control

We are not responsible for delay caused by events outside our reasonable control. If such an event significantly affects an order, we will take reasonable steps to minimise the effect and will tell you where appropriate.

1.17 Personal information

We use personal information in accordance with our Privacy Notice.

1.18 Changes

The terms applying to your purchase are those in force when your order is placed, unless a change is required by law or regulatory authority and can lawfully apply to your order.

1.19 Governing law

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the UK, you retain any mandatory protections and rights to bring proceedings available to you under applicable law.

1.20 Contact

Questions about an order or these terms can be sent to [email protected] or by post to Jasper’s Treat Shop, 8 Rockwood Crescent, Calder Grove, Wakefield, West Yorkshire, WF4 3DZ.