Returns, Refunds and Cancellation Policy

Last updated: 22 August 2026

Change-of-mind cancellations

For qualifying online purchases, you normally have 14 days from the day after you receive the goods to tell us that you wish to cancel. If an order contains multiple goods delivered on different days, the cancellation period generally runs from receipt of the last item where the rules provide for this.

To cancel, email [email protected] with your name, order number, the item(s) you wish to cancel and a clear statement that you are cancelling the contract. You may also use the model cancellation form below.

Returning cancelled goods

After notifying us of a qualifying cancellation, return the goods without undue delay and normally within 14 days. Unless the goods are faulty or we agree otherwise, the direct return cost is your responsibility.

Return address: Jasper’s Treat Shop, 8 Rockwood Crescent, Calder Grove, Wakefield, West Yorkshire, WF4 3DZ, United Kingdom.

Exceptions

The statutory change-of-mind cancellation right may not apply to goods that are liable to deteriorate or expire rapidly. It may also not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery, where the legal exemption applies.

This does not remove your rights if an item is faulty, unsafe, damaged or misdescribed.

Condition of returns

For change-of-mind returns, please keep products and packaging in good condition. You may inspect goods as you would reasonably do in a shop. Where legally permitted, we may reduce a refund to reflect diminished value caused by unnecessary handling.

Faulty or damaged products

If an item arrives damaged, is faulty, is unsafe or does not match its description, contact us promptly with your order number and details of the issue. Photographs can help us investigate carrier or product damage, but we will not make your statutory rights conditional on providing photographs where that would be unreasonable.

Refund timing

For a valid statutory cancellation, refunds will be made within the time required by law. For returned goods, this is generally no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you sent them back. We may refund earlier.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Model cancellation form

To: Jasper’s Treat Shop, 8 Rockwood Crescent, Calder Grove, Wakefield, West Yorkshire, WF4 3DZ; [email protected]

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Order number:

Signature (only if this form is notified on paper):

Date: