Delivery Policy

Jasper’s Treat Shop currently delivers to addresses within the United Kingdom.

Carriers

Orders may be sent using Royal Mail, Evri or another suitable carrier where necessary. The service used may depend on parcel size, weight, destination and the delivery option selected.

Dispatch and delivery estimates

Current delivery options, charges and estimated times should be displayed at checkout. An estimated delivery time is not a guaranteed delivery date unless we expressly say that it is.

Address accuracy

Please check the delivery address before submitting your order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once an order has entered fulfilment.

Failed delivery and returned parcels

If a carrier cannot deliver, follow the carrier’s instructions for redelivery or collection. If a parcel is returned to us because of an incorrect address, non-collection or another customer-controlled reason, we will contact you about the available options. Any charge for re-sending a parcel will be reasonable and disclosed before re-dispatch.

Lost or delayed parcels

If your parcel has not arrived within the expected period, contact [email protected]. We will investigate with the carrier. Your statutory rights regarding delivery are not affected by carrier procedures.

Damage in transit

Please contact us promptly if goods arrive damaged. Keep the goods and packaging while we investigate, where reasonably possible.