Get in touch
Questions about an order, treats, delivery or anything else? We’re here to help.
UK family business · Friendly support · Fast replies
How can we help?
Tell us what you need and we’ll get back to you as soon as we can.
Frequently asked questions
Where is my order?
Use the tracking details in your dispatch email. If tracking has not updated or you need help, send us your order number.
Can I change my order?
Contact us as quickly as possible. If the order has not been packed or dispatched, we’ll do our best to help.
My parcel arrived damaged. What should I do?
Send us your order number and clear photos of the parcel and affected products so we can investigate.
Which treats are suitable for my dog?
Tell us your dog’s age, breed/size, dietary needs and chewing style and we’ll help narrow down suitable options.
Do you offer wholesale or trade accounts?
Use the trade enquiries contact option and tell us a little about your business.
How do returns and refunds work?
Please read our Delivery & Returns information first, then contact us if you need help with a specific order.
Tell us about your dog.
We’ll point you towards treats that suit their size, age and chewing style.